The QHEI assessment was developed specifically for the unique
hiring needs of the healthcare industry. Appropriate for many
positions, it helps identify applicants who are likely to
demonstrate courtesy, responsiveness and concern toward patients,
co-workers, and others. Dimensions of Measurement:
Adaptability - Assesses the tendency to accept
change and other challenges with a positive attitude.
Interpersonal Cooperation - Measures the
tendency to be courteous, cooperative, friendly, and attentive
toward patients, and others encountered in a healthcare
Service Aptitude - Assesses the extent to
which an individual understands the basic concepts and strategies
related to effectively responding to the situations encountered in
a healthcare setting.
Service Attitude - Measures sensitivity to the
needs of patients and others, as well as an awareness of the impact
an employee's behavior has on patient and customer
Healthcare Service Index - Indicates an
applicant's overall capability for healthcare service, combining
cooperative and service oriented behavior tendencies.
Healthcare Values - Measures the tendency to
exhibit conscientious attitudes and behaviors that promote quality
of patient care and service.
Safety - Assesses the extent to which an
individual takes responsibility for job safety and accident
Tenure - Assesses the extent to which an
individual values organizational loyalty and commitment.
Training Readiness - Measures desire to learn
on the job as well as overall trainability.
Validity/Accuracy - Reflects the degree to
which an applicant understood and carefully completed the
Validity/Candidness - Indicates the extent to
which an individual responded to the inventory in a socially
Employability Index - A composite measure of
an applicant's overall suitability for hire.
Norms are based on job applicants in the healthcare industry
QHEI scales have been shown to correlate with manager and
customer ratings of service and overall performance, and also to
predict disciplinary actions and turnover among healthcare
employees. Validation summary reports are available upon
The QHEI report presents scale scores in a profile chart and
also includes Significant Behavioral Indicators - a narrative list
to help pinpoint areas for further investigation. In addition, the
report provides interview questions corresponding to an applicant's