The QHEI assessment was developed specifically for the unique hiring needs of the healthcare industry. Appropriate for many positions, it helps identify applicants who are likely to demonstrate courtesy, responsiveness and concern toward patients, co-workers, and others.
Dimensions of Measurement:

• Adaptability - Assesses the tendency to accept change and other challenges with a positive attitude.
• Interpersonal Cooperation - Measures the tendency to be courteous, cooperative, friendly, and attentive toward patients, and others encountered in a healthcare environment.
• Service Aptitude - Assesses the extent to which an individual understands the basic concepts and strategies related to effectively responding to the situations encountered in a healthcare setting.
• Service Attitude - Measures sensitivity to the needs of patients and others, as well as an awareness of the impact an employee's behavior has on patient and customer satisfaction.
• Healthcare Service Index - Indicates an applicant's overall capability for healthcare service, combining cooperative and service oriented behavior tendencies.
• Healthcare Values - Measures the tendency to exhibit conscientious attitudes and behaviors that promote quality of patient care and service.
• Safety - Assesses the extent to which an individual takes responsibility for job safety and accident prevention.
• Tenure - Assesses the extent to which an individual values organizational loyalty and commitment.
• Training Readiness - Measures desire to learn on the job as well as overall trainability.
• Validity/Accuracy - Reflects the degree to which an applicant understood and carefully completed the inventory.
• Validity/Candidness - Indicates the extent to which an individual responded to the inventory in a socially desirable manner.
• Employability Index - A composite measure of an applicant's overall suitability for hire.

Norms are based on job applicants in the healthcare industry

QHEI scales have been shown to correlate with manager and customer ratings of service and overall performance, and also to predict disciplinary actions and turnover among healthcare employees. Validation summary reports are available upon request.

The QHEI report presents scale scores in a profile chart and also includes Significant Behavioral Indicators - a narrative list to help pinpoint areas for further investigation. In addition, the report provides interview questions corresponding to an applicant's specific responses.