Developing or growing a business is like building a structure: You need a well-designed blueprint, a solid foundation, quality workmanship, and the tight integration of various components. If there's a weak link in any area, the entire business (or structure) could fail.

Unfortunately, there's one critical link that the business world often overlooks: the people component of change initiatives. All too often, this important component is badly planned, poorly executed and too loosely linked to the strategic imperative…sometimes resulting in underperformance or failure.

Vangent can prevent your organization from making this mistake. We can help by:

• Closely aligning your people strategies with your business strategies
• Redesigning business processes to support new business strategies and realize important efficiencies
• Operationalizing business goals into meaningful competencies and actionable behaviors
• Ensuring that your employees have the knowledge, skills and abilities to execute with excellence
• Analyzing, documenting and measuring appropriate standards of performance

Through these solutions, we'll give you the tools you need to build a strong, sound and efficient business structure. Clients with whom we've worked have realized significant improvements in business execution, including:

• An increase in sales quota attainment rates from approximately 40% to nearly 100%, as the result of a competency development, job re-design, coaching and a blended learning program
• Facilitating the successful relocation and start-up of a customer contact center-within a very strict timeline-by analyzing job and business processes, and creating learning-ready procedural documentation for nearly 50 business-critical tasks
• The re-engineering of a new hire on-boarding program that cut training time by 33%, reduced costs by $2 million, increased weekly core profit by 34%, and improved service quality scores by 13%
• An increase in quality and productivity (tonnage gains of 33%) by developing a consistent and comprehensive performance strategy, standardizing procedures, improving learning content and delivery, and removing out-of-date procedures, demonstrations, data for a major specialty steelmaker.